FAQs

Nicoll's Limousine & Shuttle Service

Have a transportation-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • What types of transportation services do you offer?

    Our fleet is comprised of all newer model SUV’s, Sprinters (executive and limo), and Shuttle Buses (executive, limo, and ADA accessible), offering a multitude of transportation services including but not limited to:  

     

    • Executive Car Service 
    • Luxury Limousine Service 
    • Corporate Event Service – Transfers, Continuous Fixed Shuttle Routes 
    • Airport Transfers – International, Regional, and FBO 
    • Educational – Grade School, High School, and Higher Education Institutions 
    • Sporting Events 
    • Funerals 
    • Festivals  

    Our local Dispatch Team (trilingual, operating 24-7-365) is also available to assist with transportation logistics, such as timing between locations, routes, schedule creation, and conversations about New Orleans in general. Additionally, on-site logistics management, such as greeters, line control, and estimated time of arrival (ETA) for clients chartering continuous fixed shuttle routes, is also available.

  • What is the minimum booking time?

    Although as much advance notice as possible is always preferred, we accept all transportation requests regardless of the time of day or night. Our Dispatch team will begin to work immediately on securing a vehicle and Chauffeur for your transportation requests.

  • Do you offer transportation to/from the airport?

    We offer transportation to/from the Louis Armstrong International Airport (MSY) as well as multiple Fixed Base Operators (FBO) in and around the greater New Orleans area and surrounding parishes. Both the Dispatch team and the Chauffeur will monitor and track your flight to ensure your pickup is on schedule even when there is a flight delay.  At MSY, the Chauffeur will be waiting at the designated area at the bottom of the escalators holding either a paper sign or an electronic device with the Point of Contact (POC) name on it. Per MSY policy, the Chauffeur can assist with luggage at the baggage claim only if escorted by passengers upon request.

  • Can you accommodate large groups for corporate events?

    The fleet is comprised of 7 passenger SUV’s, 14-passenger Sprinters (executive and limo style), and 25-32 passenger shuttle buses (executive and limo style | ADA accessible). We partner with a local company with access to 40-passenger mid-size | 56-passenger full-size motor coaches.

     

    FYI: The 25-32 passenger shuttle buses can provide front door access to all locations, including uptown neighborhood venues and French Quarter addresses.

  • Do you offer corporate billing or account management?

    We provide tailored billing options and dedicated account managers for our frequent business travelers and corporate clients to streamline their transportation needs.

  • Can we decorate the vehicles for our wedding day?

    Absolutely! We do ask that the wedding decorations inside the vehicles are tasteful and discussed with Dispatch beforehand. Additionally, upon request, we can have the wet bar in the limo vehicles stocked with champagne or your beverage of choice ahead of time (complimentary water always stocked), windshield signage, vehicle decals, or any other special requests.

  • What kinds of payments do you accept?

    All major credit cards, checks, and cash payments are accepted. A credit card (used for incidentals) is required to book a reservation regardless of whether the credit card will be the form of payment.

  • Do you offer baby seats?

    Yes, we offer baby seats & booster seats upon request.

  • How do I proceed with booking transportation?

    To book transportation:

     

    • A credit card is required to be on file in order to book a reservation (trip), regardless of whether the credit card will be used for payment.
    • All reservations require a 50% non-refundable deposit at the time of booking (full amount if trip date is within 14 days/2 weeks).
    • The balance is due 14 days/2 weeks prior to the trip date and will be charged to the credit card on file unless another payment method has been discussed with Dispatch ahead of time.
    • If paying by check, all checks must be received no later than 14 days/2 weeks prior to the trip date. Returned checks will incur a $30.00 NSF fee.

     

    Note: If total cost of trip(s) is greater than $5,000.00, a 5% discount will be offered if total cost of trip is paid in full in advance at time of booking (must be 30 + days out from trip date to apply)

  • What is the cancellation and refund policy?

    Non-Refundable Deposit: The initial 50% deposit required to secure a reservation/booking is non-refundable.


    Refund Eligibility for Remaining Balance: The remaining balance paid toward the reservation may be eligible for a refund up to 72 hours from the scheduled trip time, subject to the following process:


    • The Client must submit an email to info@nicolls.com with the subject line "Trip Cancellation Notice-Refund Request." This must be received within 72 hours of the pick-up time.
    • The email must include the reason for the cancellation and any relevant circumstances supporting a refund request.
    • A Nicoll's Limousine & Shuttle Service staff member (Company) will review the request and may contact the Client if additional information is needed before making a determination.
    • Once a decision has been made, the Company will contact the Client regarding the refund request.
    • All refund-related decisions made by the Company are final. There is no appeal process.
    • Eligibility for a refund of the remaining balance is determined solely at the discretion of the Company after review of the cancellation request and supporting information.