FAQs

Our fleet is comprised of all newer model SUV’s, Sprinters (executive and limo), and Shuttle Buses (executive, limo, and ADA accessible), offering a multitude of transportation services including but not limited to: • Executive Car Service • Luxury Limousine Service • Corporate Event Service – Transfers, Continuous Fixed Shuttle Routes • Airport Transfers – International, Regional, and FBO • Educational – Grade School, High School, and Higher Education Institutions • Sporting Events • Funerals • Festivals Our local Dispatch Team (trilingual, operating 24-7-365) is also available to assist with transportation logistics, such as timing between locations, routes, schedule creation, and conversations about New Orleans in general. Additionally, on-site logistics management, such as greeters, line control, and estimated time of arrival (ETA) for clients chartering continuous fixed shuttle routes, is also available.

Although as much advance notice as possible is always preferred, we accept all transportation requests regardless of the time of day or night. Our Dispatch team will begin to work immediately on securing a vehicle and Chauffeur for your transportation requests.

We offer transportation to/from the Louis Armstrong International Airport (MSY) as well as multiple Fixed Base Operators (FBO) in and around the greater New Orleans area. Both the Dispatch team and the Chauffeur will monitor and track your flight to ensure your pickup is on schedule even when there is a flight delay. At MSY, the chauffeur will be waiting at the designated area at the bottom of the escalators holding either a paper sign or an electronic device with the Point of Contact (POC) name on it. Per MSY policy, the chauffeur can assist with luggage at the baggage claim only if escorted by passengers upon request.

We have 14-passenger Sprinters (executive and limo style) and 25-32 passenger shuttle buses (executive and limo style) in the fleet. These sized vehicles have advantages over larger motor coaches for corporate clients in that: Faster boarding/deboarding of passengers. With continuous fixed-route shuttles, passengers do not have to wait for a 50+ passenger motor coach to fill before departing to the destination. We can also create a live share GPS link for passengers to be able to track the bus's or buses' location while on the shuttle route. These vehicles can provide front door access to all locations, including uptown neighborhood venues and French Quarter addresses.

We provide tailored billing options and dedicated account managers for our frequent business travelers and corporate clients to streamline their transportation needs.

Absolutely! We do ask that the wedding decorations inside the vehicles are tasteful and discussed with Dispatch beforehand. Additionally, upon request, we can have the wet bar in the limo vehicles stocked with champagne or your beverage of choice ahead of time (complimentary water always stocked), windshield signage, vehicle decals, or any other special requests.

All major credit cards, checks, cash, and ACH payments are accepted. A credit card (used for incidentals) is required to book a reservation regardless of whether the credit card will be the form of payment.

Yes, we offer baby seats & booster seats upon request.

To secure a booking, a 50% non-refundable deposit will be due in order to convert a Quote into a Live Reservation. 2 weeks out from trip date, balance (remainder 50%) is due. This 50% of the trip cost is eligible for a refund based on the cancellation policy outlined below. Note: If the trip date is within fourteen (14) days at the time of booking, the full balance will be due in order to convert the Quote into a Live Reservation. Cancellation Policy: • If cancelled 7 days (1 week) or more before pick-up date/time, 50% of trip cost refunded. • If cancelled within 7 days (1 week) of the pick-up date/time, no refund is available.