Terms & Conditions
Nicoll's Limousine & Shuttle Service
Payment/Booking
- A credit card is required to be on file in order to book a reservation (trip), regardless of whether the credit card will be used for payment.
- All reservations require a 50% non-refundable deposit at the time of booking (full amount if trip date is within 14 days/2 weeks).
- The balance is due by 14 days/2 weeks prior to the trip date and will be charged to the credit card on file unless another payment method has been discussed with Dispatch ahead of time.
- If paying by check, all checks must be received no later than 14 days/2 weeks prior to the trip date. Returned checks will receive a $30.00 NSF fee.
- Note: If the total cost of trip(s) is greater than $5,000.00, a 5% discount will be offered if the total cost of the trip is paid in full in advance at the time of booking (must be 30 + days out from trip date to apply)
Refund Policy
- Non-Refundable Deposit:
The
initial 50% deposit required to secure a reservation/booking is
non-refundable.
- Refund Eligibility for Remaining Balance: The remaining balance paid toward the reservation may be eligible for a refund up to 72 hours from the scheduled trip pick-up time, subject to the following process:
a. The Client must submit an email to
info@nicolls.com with the subject line “Trip Cancellation Notice-Refund Request.” This email must be received outside of the 72-hour window from the scheduled pick-up time.
b. The email must include the reason for the cancellation and any relevant circumstances supporting a refund request.
c. A Nicoll’s Limousine & Shuttle Service staff member (Company) will review the request and may contact the Client if additional information is needed before making a determination. Once a decision has been made, the Company will contact the Client regarding the refund request.
d. All refund-related decisions made by Company are final. There is no appeal process. Eligibility for a refund of the remaining balance is determined solely at the discretion of Company after review of the cancellation request and supporting information.
Company No-Show Policy
- If the scheduled vehicle fails to arrive at the agreed-upon pickup location more than (30) minutes past the scheduled and communicated pick-up time due to circumstances solely within Company’s control, AND no comparable replacement vehicle is provided within a reasonable period, the service shall be considered a Company No-Show.
- In the event of a Company No-Show, Client will not be charged for the affected charter service. If payment has already been collected, Company will issue a full refund for the unused charter service.
- This policy does not apply when Company’s ability to perform the service is prevented or delayed by circumstances beyond its reasonable control, including but not limited to severe weather, including street flooding, road closures, government actions, civil disturbances, accidents, or other force majeure events. In such cases, Company will make reasonable efforts to provide an alternative vehicle or reschedule the service when feasible.
Client No-Show Policy
- A Client No-Show occurs when Client and/or passengers fail to be present and ready for boarding at the designated pickup location at the scheduled pickup time or when Client abandons the scheduled service without prior notice.
- Company will make reasonable efforts to contact Client using the contact information provided in the reservation. Chauffeur will remain at the pickup location for thirty (30) minutes (grace period) after the assigned pick-up time.
- If Client cannot be reached or does not arrive within the applicable grace period, the service will be deemed a Client No-Show. In such event, Company reserves the right to depart the pickup location, cancel the remaining scheduled service, and release the vehicle for other assignments.
- In the event of a Client No-Show, the Client remains responsible for the full charter fee and any additional charges incurred. No refunds, credits, or rescheduling will be provided unless otherwise approved by the Company in its sole discretion.
- If Client shows up after the scheduled pick-up time but within the thirty (30) minute grace period and the charter begins and goes beyond the contracted end time as a result of starting late, Client is responsible for additional hourly rate charges.
- This policy does not apply when Client’s inability to utilize the service is directly caused by Company’s failure to perform the scheduled charter in accordance with Company’s No-Show Policy. In such cases, Client’s rights and remedies shall be governed by the Company No-Show Policy.
Subcontract | Farm-Out Transportation
- Nicoll’s Limousine & Shuttle Service reserves the right to subcontract or farm-out transportation services to a qualified transportation provider when deemed necessary to fulfill a confirmed reservation.
- In the event transportation services are subcontracted, Nicoll’s Limousine & Shuttle Service will coordinate with the subcontracted transportation provider regarding the applicable itinerary, scheduling, vehicle requirements, passenger information, and other service-related details necessary to fulfill the reservation.
- The subcontracted transportation provider will be responsible for providing the vehicle, driver, and operational resources necessary to perform the transportation service. Nicoll’s Limousine & Shuttle Service will remain the client’s primary point of contact and will oversee coordination of the subcontracted service.
- Subcontracting may occur due to vehicle availability, scheduling requirements, operational considerations, or other circumstances necessary to fulfill the client’s reservation.
Possible Fees
- Cleaning: A minimum $300.00 fee (charged to the credit card on file) for any vehicle needing extensive cleaning and/or repairs that are caused by the passengers.
- Transfer:
A Transfer is defined as a pickup (point A) to a drop-off (point B) not to exceed one hour (60 minutes). Only one additional stop will be allowed pending approval from Dispatch. An additional stop request by Client not coordinated ahead of time when booking trip with Dispatch may not be able to be honored.
- If an additional stop is approved, Transfer extends from one hour (60 minutes) from pick up to drop off to one hour and thirty minutes (90 minutes) and is billed at Transfer Rate * 1.5 hours.
- Time spent at additional stop is not capped, but final drop-off must occur by the 90-minute mark from initial pick up to final drop off.
- If drop off not made by the 90-minute mark due to Client not returning to vehicle from the additional stop added, leaving enough time to get to final drop-off, Client billed at a 3-hour Charter Rate. Extension of service to 3-hour mark is not guaranteed and must be approved by Dispatch.
- Travel Time Outside the Greater New Orleans Area: Additional costs will be billed for Chauffeur travel time at the quoted hourly rate when Client is not in vehicle. This includes driving to pick up passengers outside the greater New Orleans area and when Chauffeur returns to New Orleans if Client dropped off outside the greater New Orleans area. Outside the Greater New Orleans Area is defined at the discretion of Dispatch but typically follows these geographic boundaries:
- Beyond Chalmette on the East Bank and beyond Belle Chasse on the West Bank
- All of Northshore to include Slidell, Mandeville, Covington, Ponchatoula, Hammond and beyond
- LaPlace and beyond
- Early AM Service:
$50.00 charge added to pickups scheduled after 2:00 AM and before 6:00 AM. This applies to all trip types.
- Trip Extends Beyond Contracted Time: During the trip, the driver will extend trip time at customer request when possible. As much advanced notice as possible will increase the probability the request will be approved. Trip will be billed for additional hours at the vehicle Charter Rate at the time of extension. Trip extensions must be approved by Dispatch.
- Final Pick-Up Time on Charters: If final drop off time appears to be in jeopardy of making due to passengers being dropped earlier and not back to vehicle at the agreed upon time and location, Chauffeur and/or Dispatch will attempt to contact the trip Point of Contact (POC) to see if group is planning on adhering to final pick-up time, requesting an extension beyond the final pick-up time, or making alternative transportation arrangements. Driver will wait thirty (30) minutes after scheduled drop-off time. After unsuccessfully communicating with POC, vehicle(s) will be released from job and released to other assignments and customer billed an additional 1 hour per vehicle using the Charter Rate.
Miscellaneous
- Nicoll’s Limousine & Shuttle Service is not responsible for items left on vehicle. If Dispatch is made aware of an item left on vehicle, every attempt will be made to retrieve item for Client.
- Smoking and vaping are prohibited in all vehicles.
- Any person under the age of 21 is prohibited from drinking or being in possession of alcohol by law.
- Nicoll’s Limousine & Shuttle Service reserves the right to substitute and/or upgrade a vehicle in the event of an occurrence beyond its control.
- Emails are not monitored between the hours of 8:00 PM - 8:00 AM.
- Dispatch operations are 24/7/365. Follow voicemail prompts to reach a Dispatcher if the phone is not answered.
To Proceed With Booking
- Trip is booked/reserved when the following two items have occurred:
- 50% Deposit (or full amount if trip is within two weeks) has been paid & received via secure link sent via email with subject line:
Payment Info Request. Contact Dispatch at 504-454-7722 to discuss alternate payment arrangements other than credit card.
- This Reservation Confirmation ( with Terms & Conditions) has been signed and forwarded to
info@nicolls.com. Put in the subject line:
Signed Reservation Confirmation | Proceed with Booking
Payment/Booking
- A credit card is required to be on file in order to book a reservation (trip), regardless of whether the credit card will be used for payment.
- All reservations require a 50% non-refundable deposit at the time of booking (full amount if trip date is within 14 days/2 weeks).
- The balance is due by 14 days/2 weeks prior to the trip date and will be charged to the credit card on file unless another payment method has been discussed with Dispatch ahead of time.
- If paying by check, all checks must be received no later than 14 days/2 weeks prior to the trip date. Returned checks will receive a $30.00 NSF fee.
- Note: If the total cost of the trip(s) is greater than $5,000.00, a 5% discount will be offered if the total cost of the trip is paid in full in advance at the time of booking (must be 30 + days out from the trip date to apply).
Refund Policy
- Non-Refundable Deposit: The initial 50% deposit required to secure a reservation/booking is non-refundable.
- Refund Eligibility for Remaining Balance: The remaining balance paid toward the reservation may be eligible for a refund up to the day of the scheduled trip, subject to the following process:
- The Client must submit an email to info@nicolls.com with the subject line "Trip Cancellation Notice-Refund Request."
- The email must include the reason for the cancellation and any relevant circumstances supporting a refund request.
- A Nicoll's Limousine & Shuttle Service staff member (Company) will review the request and may contact the Client if additional information is needed before making a determination. Once a decision has been made, the Company will contact the Client regarding the refund request.
- All refund-related decisions made by Company are final. There is no appeal process. Eligibility for a refund of the remaining balance is determined solely at the discretion of the Company after review of the cancellation request and supporting information.
Company No-Show Policy
- If the scheduled vehicle fails to arrive at the agreed-upon pickup location more than (30) minutes past the scheduled and communicated pick-up time due to circumstances solely within Company's control, AND no comparable replacement vehicle is provided within a reasonable period, the service shall be considered a Company No-Show.
- In the event of a Company No-Show, Client will not be charged for the affected charter service. If payment has already been collected, Company will issue a full refund for the unused charter service.
- This policy does not apply when Company's ability to perform the service is prevented or delayed by circumstances beyond its reasonable control, including but not limited to severe weather, including street flooding, road closures, government actions, civil disturbances, accidents, or other force majeure events. In such cases, Company will make reasonable efforts to provide an alternative vehicle or reschedule the service when feasible.
Client No-Show Policy
- A Client No-Show occurs when Client and/or passengers fail to be present and ready for boarding at the designated pickup location at the scheduled pickup time or when Client abandons the scheduled service without prior notice.
- Company will make reasonable efforts to contact Client using the contact information provided in the reservation. Chauffeur will remain at the pickup location for thirty (30) minutes (grace period) after the assigned pick-up time.
- If Client cannot be reached or does not arrive within the applicable grace period, the service will be deemed a Client No-Show. In such event, Company reserves the right to depart the pickup location, cancel the remaining scheduled service, and release the vehicle for other assignments.
- In the event of a Client No-Show, the Client remains responsible for the full charter fee and any additional charges incurred. No refunds, credits, or rescheduling will be provided unless otherwise approved by the Company in its sole discretion.
- If Client shows up after the scheduled pick-up time but within the thirty (30) minute grace period and the charter begins and goes beyond the contracted end time as a result of starting late, Client is responsible for additional hourly rate charges.
- This policy does not apply when Client's inability to utilize the service is directly caused by Company's failure to perform the scheduled charter in accordance with Company's No-Show Policy. In such cases, Client's rights and remedies shall be governed by the Company No-Show Policy.
Possible Fees
- Cleaning: A minimum $300.00 fee (charged to the credit card on file) for any vehicle needing extensive cleaning and/or repairs that are caused by the passengers.
- Transfer: A Transfer is defined as a pickup (point A) to a drop-off (point B) not to exceed one hour (60 minutes). Only one additional stop will be allowed pending approval from Dispatch. An additional stop request by Client not coordinated ahead of time when booking trip with Dispatch may not be able to be honored.
- If an additional stop is approved, Transfer extends from one hour (60 minutes) from pick up to drop off to one hour and thirty minutes (90 minutes) and billed at Transfer Rate * 1.5 hours.
- Time spent at an additional stop is not capped, but final drop-off must occur by the 90-minute mark from pick up to drop off.
- If drop-off is not made by the 90-minute mark due to Client not returning to vehicle, leaving enough time to get to final drop-off, Client billed at a 3-hour Charter Rate. Extension of service to the 3-hour mark is not guaranteed and must be approved by Dispatch.
- Travel Time Outside the Greater New Orleans Area: Additional costs will be billed for Chauffeur travel time at the quoted hourly rate when Client is not in vehicle. This includes driving to pick up passengers outside the greater New Orleans area and when Chauffeur returns to New Orleans if Client dropped off outside the greater New Orleans area. Outside the Greater New Orleans Area is defined at the discretion of Dispatch but typically follows these geographic boundaries:
- Beyond Chalmette on the East Bank and beyond Belle Chasse on the West Bank
- All of Northshore to include Slidell, Mandeville, Covington, Ponchatoula, Hammond and beyond
- LaPlace and beyond
- Early AM Service: $50.00 charge added to pickups scheduled after 2:00 AM and before 6:00 AM. This applies to all trip types.
- Trip Extends Beyond Contracted Time: During the trip, the driver will extend trip time at customer request when possible. As much advanced notice as possible will increase the probability the request will be approved. Trip will be billed for additional hours at the vehicle Charter Rate at the time of extension. Trip extensions must be approved by Dispatch.
- Final Pick-Up Time on Charters: If final drop off time appears to be in jeopardy of making due to passengers being dropped earlier and not back to vehicle at the agreed upon time and location, Chauffeur and/or Dispatch will attempt to contact the trip Point of Contact (POC) to see if group is planning on adhering to final pick-up time, requesting an extension beyond the final pick-up time, or making alternative transportation arrangements. Driver will wait thirty (30) minutes after scheduled drop-off time. After unsuccessfully communicating with POC, vehicle(s) will be released from the job and released to other assignments, and the customer will be billed an additional 1 hour per vehicle using the Charter Rate.
Miscellaneous
- Nicoll's Limousine & Shuttle Service is not responsible for items left on the vehicle. If Dispatch is made aware of an item left on the vehicle, every attempt will be made to retrieve the item for Client.
- Smoking and vaping are prohibited in all vehicles.
- Any person under the age of 21 is prohibited from drinking or being in possession of alcohol by law.
- Nicoll’s Limousine & Shuttle Service reserves the right to substitute and/or upgrade a vehicle in the event of an occurrence beyond its control.
- Emails are not monitored between the hours of 8:00 PM - 8:00 AM.
- Dispatch operations are 24/7/365. Follow voicemail prompts to reach a Dispatcher if the phone is not answered.
